Christopher Nordone

Hi, I'm Christopher Nordone, a Senior Student Advocate at Ross University and a New Jersey Photographer (see my photos online at www.ChrisNordone.com).

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Christopher Nordone's overall experiences in working have been providing exceptional customer service. It began as a cashier working for a Foodtown supermarket in my town where his talents in customer service were recognized and by his second year in college he was promoted to an assistant store manager position. Christopher Nordone worked in this position until the store went out of business. At William Paterson University is where he truly honed hiscustomer service skills working as a Resident Assistant for four years and as a Desk Assistant for three years. In these positions Christopher quickly became recognized as of the best and became deeply involved in the training of new and current Resident Assistants becoming one of the first to participate in the Train the Trainer program. He was awarded Resident Assistant of the year twice during this time. Christopher Nordone currently work at Ross University as a Senior Student Advocate providing customer service to current and former students as well was potential future students, helping them with any requests they may have. For the future he plans on earning a Master's Degree and working in Higher Education in Student Affairs, Residence Life or Campus Activities.

Student Advocate at Ross University

November 2009 - May 2011

• Performed regular updates for the Registrar to the RossU.edu website. • Created New Hire Welcome video for new employees. • Co-Chair for the Career Development ACTION Committee. • Resolved student requests via phone, Internet and in person on a daily basis. • Ensure incoming calls are answered and routed to appropriate department extensions. • Improved student satisfaction through exceptional service. • Maintained and updated a database for over 10,000 students. • Trained in Student Accounts, Financial Aid, Registrar, Clinical and Admissions. • Took initiative on process improvement for Clinical and Registrar evaluation processes. • Completed daily and weekly phone reports used for evaluating employee performance. • Supported Dominica campus staff with new and returning student orientation and check-in. • Created, reviewed, edited and approved Standard Operating Procedures for various office processes.

Student Advocate Support at Ross University

April 2009 - November 2009

• Routed all income faxes for Registrar, Financial Aid, Student Accounts, Graduate Affairs, Clinical and the Student Service Center. • Resolved student issues with myRoss, including PIN reset, locked accounts and navigation. • Supported Clinical and Registrar departments with the student clinical evaluation processes. • Processed and notified students of received payments for Student Accounts.

Desk Assistant at William Paterson University

September 2005 - May 2008

Resident Assistant at William Paterson University

August 2004 - May 2008

• Managed and supervised 50 residents in the North Tower Residence Hall. • Served as an on-call duty personnel and crisis manager for 1,200 residents. • Implemented campus and residential policies and submitted incident reports to Resident Director. • Counseled and conducted mediation for residents with academic, personal or facilities concerns. • Assisted with and lead check-in processes, key management, and facility issues. • Performed campus tours and open houses for prospective, new, and transfer students. • Participated in yearly campus housing room selection process. • Completed regular room inspections to maintain community safety and cleanliness.

Senior Student Advocate at Ross University

May 2011

• Developed and implemented a standard process for internal and external FAQ used by employees and students. • Maintained database of over 700 FAQs. • Created Student Professionalism Feedback process. • Organized and facilitated staff meetings. • Trained new Clinical, Financial Aid Registrar and Student Service Center employees on the technology used within their role. • Coordinated, reviewed, edited and approved communications sent to students. • Developed and facilitated a standard training program for new Student Service Center employees • Supported the Director of Student Services with process improvement, team building and morale, workforce planning, scheduling and employee engagement. • Trained Student Affairs, Student Services and Housing departments on Dominica on the Right Now CRM and external FAQ process. • Handled escalated issues, complaints and concerns as well as difficult and upset student calls.

DeVry University

2010 – 2012

BA

William Paterson University of New Jersey

2003 – 2008

BA

Concentration: Communications

Photography, music, movies, guitar, bass,cooking, wine, scotch, technology, art, the outdoors, camping, hiking.